Shipping policy

SHIPPING POLICY

Last updated: August 24, 2026

At Outvia, we do our best to ensure your orders are processed and delivered efficiently. This Shipping Policy sets out the terms applicable to orders placed through our online store.

Orders are typically processed within 1 to 3 business days after payment has been authorized and confirmed.

Orders placed on weekends or public holidays will begin processing on the following business day.

Once an order has been shipped, tracking information may be provided when available.

During periods of high demand, promotions, stock availability issues, or other exceptional circumstances, processing may require additional time.

Delivery times stated on our store are estimates and do not constitute a guarantee of delivery on a specific date.

As a reference, the estimated delivery time is approximately 5 to 10 business days from shipment, depending on the destination and shipping method used.

Total time from order placement may be longer due to the time required to process and fulfill the order.

Delivery dates and timeframes may vary due to carrier-related issues, logistics, customs checks, weather conditions, peak seasons, or other factors beyond our control.

When available, tracking details will be provided for your order.

Tracking updates may take some time to reflect after the package is handed over to the carrier.

A temporary absence of updates within the tracking portal does not necessarily mean the shipment is lost or delayed indefinitely.

Applicable shipping rates will be displayed at checkout before an order is completed.

When free shipping is offered, it applies solely to the specific shipping method and conditions stated at the time of purchase.

International shipments may be subject to customs clearance procedures, duties, or import fees depending on destination and shipping method.

When an order is shipped under a DDP (Delivered Duty Paid) service, any applicable import duties and taxes will be managed per the terms of the contracted DDP service for that shipment.

We are not responsible for additional charges incurred due to incorrect or incomplete recipient details provided by the customer, including an incorrect delivery address.

Outvia does not guarantee delivery by a fixed date.

Delays may arise due to, among other reasons:

Carriers and courier services.

Sorting and transit processing facilities.

Customs inspections and clearance procedures.

Adverse weather events.

Strikes, labor disputes, or transport interruptions.

Peak seasonal shopping periods.

Public and regional holidays.

Incorrect or incomplete delivery details.

Force majeure events.

Other circumstances reasonably beyond our control.

In the event of an extended delay, we will assist you in reviewing your shipment status.

The customer is responsible for providing accurate, complete, and up-to-date shipping details.

If you identify an address error after placing an order, contact us immediately at:

support@tryoutvia.com

We cannot guarantee delivery details can be revised once an order has entered fulfillment or has shipped.

If an order cannot be delivered due to invalid or missing address details provided by the customer, additional reshipment fees may apply where permitted.

If an attempted delivery fails due to circumstances attributable to the recipient—such as an inaccurate address, repeated absence, refusal to accept the parcel, or failure to collect the package within the carrier's designated timeframe—the shipment may be returned to sender or handled per carrier policy.

In such cases, any resolution or reshipment will depend on the circumstances of the order and applicable legal requirements.

If the tracking status indicates the parcel has been delivered but it cannot be located, we advise checking:

The delivery address specified on the order confirmation.

Your mailbox, porch, or standard drop-off location.

Concierge, building management, or reception areas, if applicable.

Neighbors or household members who may have received it on your behalf.

The designated delivery courier.

If the package remains missing, contact us at support@tryoutvia.com with your order number.

We will initiate a formal trace with the carrier when necessary.

If you receive an item showing noticeable transit damage, we recommend documenting the damage with photographs of the packaging and contents and contacting us promptly.

Claims regarding transit damage will be handled pursuant to our Refund and Return Policy alongside any applicable statutory consumer rights.

A single order may occasionally arrive in separate packages dispatched at different times.

This can occur due to stock allocation, warehouse locations, logistics facilities utilized, or available transport options.

In these cases, separate tracking numbers may be issued.

We reserve the right to restrict or decline shipping to particular destinations or regions where regulatory, operational, logistical, or carrier constraints apply.

If we are unable to process an order due to such constraints, the transaction may be canceled and refunded to the original payment method where applicable.

If an order has not arrived once the estimated delivery window has fully elapsed, please reach out to us so we can investigate the shipment status.

Estimated delivery windows do not inherently cover external carrier disruptions, customs holds, or force majeure events.

A package is not automatically presumed lost solely due to an absence of tracking updates over a limited duration.

Nothing in this Shipping Policy is intended to exclude, limit, or modify any statutory consumer protections that cannot be lawfully waived or restricted.

Where governing legislation provides specific protections concerning delivery, non-conforming items, cancellations, or refunds, those statutory protections continue to apply in full.

For questions regarding your order or this policy, please reach out:

Outvia

Email: support@tryoutvia.com